With over 20 years’ experience helping small and medium-sized businesses succeed, First Stop IT delivers reliable, secure and tailored IT services that keep your operations running smoothly and your teams productive. From proactive 24/7 support and cloud solutions to IT security, disaster recovery and strategic business technology planning, we’re the trusted IT partner for more than 100 companies across Essex, the Home Counties and beyond.
Comparison Table
User Support
Your team gets fast, friendly, and expert help whenever they need it. We focus on solving issues quickly while keeping communication clear and approachable, so people feel supported and can get straight back to work.
What’s included…
✅ Issues solved quickly so work keeps moving.
✅ Approachable technicians who explain things clearly.
✅ Reliable support that builds confidence.
✅ Documented processes and consistent service quality.
Patch Management
Your systems stay protected and up to date at all times. We apply essential security patches and updates automatically, reducing risk, improving stability, and ensuring your environment remains compliant without disrupting your team.
What’s included…
✅ Reduces risk and avoids costly failures.
✅ Staff know everything is kept safe behind the scenes.
✅ Smooth updates with minimal disruption.
✅ Fully managed and compliant with best-practice standards.
Antivirus Protection
Every device benefits from advanced threat detection that stops malicious activity before it becomes a problem. This always-on layer of protection gives your staff peace of mind while providing the business with strong, proactive security.
What’s included…
✅ Blocks attacks before they spread.
✅ Gives your team reassurance their data is protected.
✅ Quiet, dependable background protection.
✅ Monitored, logged, and aligned to modern cyber frameworks.
Email Protection
Dangerous emails are filtered out before they reach your inboxes. By blocking phishing attempts, spam, and other threats, we help prevent breaches and create a safer, calmer working environment for everyone.
What’s included…
Reduces the risk of financial and operational damage.
Helps staff avoid mistakes with clear threat blocking.
Less stress from unwanted or dangerous emails.
Continuously updated threat intelligence and reporting.
Microsoft 365 Business Premium
Your business gets a complete productivity and security suite, built for modern working. From Word and Excel to advanced identity protection and device management, Microsoft 365 Business Premium brings efficiency, consistency, and strong cyber resilience to your organisation.
What’s included…
✅ A complete platform for efficient, secure working.
✅ Familiar apps your team enjoys using.
✅ Reliable collaboration tools with built-in data retention.
✅ Identity protection, compliance features, and device control.
Microsoft 365 Backup
We back up your cloud data automatically, giving you protection against accidental deletion, user error, or data loss. If something goes missing, you can restore exactly what you need quickly and accurately.
What’s included…
✅ Eliminates the risk of data loss.
✅ Quick restores keep your team productive.
✅ Protects your business against accidental mistakes.
✅ Granular recovery options with full audit trails.
Google Workspace Backup
We back up your cloud data automatically, giving you protection against accidental deletion, user error, or data loss. If something goes missing, you can restore exactly what you need quickly and accurately.
What’s included…
✅ Eliminates the risk of data loss.
✅ Quick restores keep your team productive.
✅ Protects your business against accidental mistakes.
✅ Granular recovery options with full audit trails.
Device MFA (Multi-Factor Authentication)
Every login is protected with a second layer of verification, keeping your accounts safe even if passwords are compromised. It’s a simple, secure way to strengthen your entire digital workspace.
What’s included…
✅ Blocks unauthorised access instantly.
✅ Simple, user-friendly sign-in experience.
✅ Protects staff whether in the office or remote.
✅ Meets modern security and compliance requirements.
Email Signature Management
Your emails stay professional and consistent across the whole business. We manage all signatures centrally, ensuring your branding is always correct without staff needing to adjust anything themselves.
What’s included…
✅ Ensures brand consistency without internal admin.
✅ Polished communication that supports marketing.
✅ No need for staff to manage their own signatures.
✅ Centralised control with organisation-wide standards.
User Security Training
Your team becomes a powerful line of defence. Through engaging training and practical guidance, employees learn how to recognise threats and stay safe online, reducing the risk of human-driven breaches.
What’s included…
✅ Dramatically lowers breach risk.
✅ Engaging content that’s easy to understand.
✅ Builds confidence instead of fear.
✅ Measurable results and compliance reporting.
24/7 Cyber Security Wizards (SOC Monitoring)
Our security operations centre monitors your systems around the clock, detecting suspicious activity and responding to threats in real time. It’s constant, expert protection that helps keep your business secure day and night.
What’s included…
✅ Immediate action against cyber threats.
✅ Comfort knowing experts are watching your environment.
✅ Continuous protection for your staff and data.
✅ Advanced analytics, automated containment, and incident logs.
Super Security Robot (SIEM)
Super Security Robot (SIEM) continuously monitors activity across your systems, analysing events in real time to detect threats, anomalies, and suspicious behaviour. It combines advanced analytics with automated responses to stop incidents early and give you full visibility of what’s happening in your environment — all day, every day.
What’s included…
✅ Real-time detection and automated response to security threats.
✅ Centralised visibility of logs, alerts, and security events.
✅ Continuous monitoring to protect users, devices, and data.
✅ Advanced analytics, intelligent correlation, and detailed incident reporting.
Zero Trust Security Model
Access is tightly controlled using modern zero-trust principles. Users, devices, and sessions are continuously verified, and access is granted only when it’s genuinely needed — reducing the risk of unauthorised access and limiting how far threats can spread.
What’s included…
✅ Staff can work securely from anywhere without extra friction.
✅ Stops compromised accounts from automatically accessing everything.
✅ Controls access based on risk (device, location, behaviour) in real time.
✅ Clear visibility and consistent rules across your whole environment.
Vulnerability Management
We actively identify and manage weaknesses across your IT environment. Risks are prioritised, remediated, and tracked — helping you stay ahead of emerging threats rather than reacting to incidents.
What’s included…
✅ Identifies and prioritises risks across devices, systems, and applications
✅ Reduces exposure to known and emerging cyber threats
✅ Prevents issues from escalating into costly security incidents
✅ Provides clear visibility into your organisation’s security posture
Password Management
Strong, secure password practices are enforced across the business. This reduces password-related risks while making access easier and more secure for your users.
What’s included…
✅ Eliminates weak or reused passwords across the organisation
✅ Reduces the likelihood of credential-based attacks
✅ Makes secure access easier and safer for users
✅ Improves accountability and access control management
Security Policy & Document Management
Your security policies and documentation are structured, maintained, and accessible. This supports internal clarity, external compliance requirements, and a consistent approach to cyber security across the organisation.
What’s included…
✅ Provides clear guidance for staff on security expectations
✅ Supports regulatory, audit, and cyber insurance requirements
✅ Ensures security practices are consistent across the business
✅ Reduces risk by formalising how data and systems are protected
We are here to answer any questions you might have about our services and provide you with more information as you require.